Privacy Policy

Handling of Personal Information

EZO Capital Group, LLC (hereinafter referred to as "the Company") recognizes the importance of personal information obtained from stakeholders and considers its protection to be fundamental to our business activities and one of the most important management issues.

In order to provide safe, secure, and reliable services to everyone, we have established the following basic policies, thoroughly communicated them to all employees, and ensure their compliance.

1. Definition of Personal Information

Personal information in this Privacy Policy refers to information about individual users, including names, dates of birth, age, gender, addresses, telephone numbers, email addresses, and other descriptions that can identify specific users. Personal information also includes information that cannot be identified by itself but can be easily cross-referenced with other information to ultimately identify individual users.

2. Policy

1. The Company complies with the Personal Information Protection Act and other related laws and regulations. We also establish internal regulations regarding personal information protection (hereinafter referred to as "Company Regulations"), implement and maintain them, and strive for continuous improvement.
2. The Company establishes a management system for personal information protection, communicates the Company Regulations to officers and employees, and strives to ensure thorough compliance.
3. The Company handles personal information within the scope of the purposes of use clearly indicated to customers. We do not disclose or provide personal information provided by customers to third parties, except with customer consent or when there are legitimate reasons.
4. The Company strives to keep personal information accurate and up-to-date, prevent unauthorized access to personal information, leakage, loss, damage, etc., and continuously implement improvements and corrections to information security.
5. The Company responds sincerely and promptly to inquiries about personal information and requests for disclosure from customers.

3. Purpose of Use of Personal Information

When customers provide personal information to the Company, we clearly indicate the purpose of use of personal information in advance and use it within the scope of that purpose. If it becomes necessary to use customers' personal information beyond the scope of the previously indicated purpose of use, we will contact customers to that effect and use it with their consent. The purposes of use of personal information held by the Company are as follows.

• Shipping of products, materials, etc.
• Sending information about services, events, etc.
• Providing customer support and maintenance
• Responding to inquiries and consultations
• Service development, conducting surveys, monitoring, etc.
• Contract fulfillment
• Business negotiations and meetings with customers

4. Proper Acquisition of Personal Information

The Company acquires personal information through lawful and fair means.

5. Provision of Personal Information

1. The Company does not disclose or provide customers' personal information to third parties except in the following cases:
   1. When there is customer consent
   2. When based on laws and regulations
   3. When necessary for the protection of life, body, or property and it is difficult to obtain customer consent
   4. When entrusting the handling of personal information within the scope necessary to achieve the purpose of use
   5. When business succession occurs due to merger, company split, business transfer, or other reasons
2. Notwithstanding the above (1), the Company may provide customers' addresses, names, telephone numbers, etc. to relevant affiliated companies or agencies when it is deemed appropriate for them to respond to service provision or inquiries to customers. In this case, customers may request the Company to stop providing personal information to such affiliated companies.

6. Inquiries Regarding Personal Information

For inquiries regarding the disclosure, correction, deletion, etc. of your personal information, please contact the following email address:

• ask@ezo-capital.com

7. Other Matters

1. About Access Analysis

This site usesGoogle Analyticsfor collecting and analyzing access logs. Google Analytics uses cookies to collect access logs, but this does not include personally identifiable information. The collected access logs are managed according to Google's privacy policy.

2. About Cookies and IP Addresses

This site uses cookies for access analysis and also collects information about source IP addresses through web server logs.

We do not consider cookie and IP address information to be personal information because they alone cannot identify specific individuals. However, for IP addresses, we use Google Analytics' "anonymous IP" feature to anonymize the last octet of IP addresses by masking them to "0", so the Company does not obtain customers' exact IP addresses.

• (Reference) IP Anonymization in Google Analytics – Analytics Help IP Anonymization in Google Analytics – Analytics Help

3. Retention Period for Behavioral Data

We collect behavioral data of website users (such as page transitions and link clicks for each user) using cookies in a manner that does not identify individuals in access analysis. This data is stored for "26 months" from the date of the user's last visit. Behavioral data of users who do not revisit during this period is automatically deleted.

4. Google Analytics Opt-out

If you wish to opt out of tracking by Google Analytics, you can disable data collection by JavaScript used in Google Analytics by using the browser add-on (extension)「Google Analytics Opt-out Add-on」provided by Google. For details, please see below.

• Google Analytics Opt-out Add-on

5. About Google's Privacy Policy

For the privacy policy regarding access logs collected by Google Analytics, please check the following:

• How Google uses data when you use our partners' sites or apps
• Google Privacy Policy